Terms of service — South Africa

csmbac.com is a trading name used for website package sales. In South Africa the merchant of record depends on how you pay.

Sales in South Africa are processed for Ecomate (Pty) Ltd. Registration No. 2025/717501/07. EFT (electronic funds transfer) payments for South African orders are processed for Ecomate (Pty) Ltd.

PayPal payments for South African orders (where PayPal is offered) are processed for Online Ads London Ltd. UK & Global Sales (Excluding South Africa) are processed for Online Ads London Ltd, c/o PEM, Salisbury House, Station Road, Cambridge.

Online Ads London Ltd correspondence address: c/o PEM, Salisbury House, Station Road, Cambridge. No separate South African street address is published for Ecomate (Pty) Ltd at this time.

Please check the payment method you choose at checkout so you know which entity processes that payment.

Email: [email protected]. WhatsApp: +27 61 471 1102.

For privacy requests you may also use [email protected].

POPIA Information Officer: A J Meakin. Privacy requests may also go to [email protected].

Each website package is sold for a stated page count and scope shown on the package page at the time of order. A “page” means a distinct content URL we build for your site (for example Home, Services, About, Contact, or an agreed content page), not every technical asset, redirect, or draft.

Unless separately confirmed in writing, packages cover website design and build within that scope, basic on-page SEO foundations, mobile-friendly layout, and agreed contact routes. Hosting after month 1, domain registration or renewal, one-off updates beyond included revision rounds, new email mailbox setup, advanced integrations, and paid advertising are not included unless the package page or a written confirmation says otherwise. Extra content or add-ons are available by request and quote.

Estimated delivery ranges on the package pages are guides only. They assume timely briefs, content, approvals, and access. Same-day launch is not guaranteed.

You must provide accurate business details, a usable brief, content you are entitled to use (text, logos, photos, and trade marks), and timely feedback during the project.

You are responsible for the truthfulness of claims about your business, regulatory compliance for your industry, and any licences needed to operate.

Delays in providing content, access, approvals, or payment instructions may extend delivery timelines. We may pause work until we have what we need to continue safely.

South African packages may be paid by PayFast (card/wallet), EFT to Ecomate (Pty) Ltd, and, where shown on the package page, by PayPal (processed for Online Ads London Ltd). Authority-tier packages may be EFT-only where stated.

EFT orders are confirmed after we can reconcile your payment against your order reference. Keep your proof of payment. Incorrect references can delay confirmation.

Website packages are digital professional services / digital content. Fees are generally non-refundable once work has commenced.

Before payment you will be asked to give express consent for us to start work promptly and to acknowledge that, once work begins, you lose any cooling-off or cancel-for-convenience right that would otherwise apply to unused digital services, to the extent permitted by South African law (including the Consumer Protection Act and Electronic Communications and Transactions Act where applicable).

Nothing in these terms is intended to exclude rights that cannot be excluded by law. If mandatory law requires a remedy in a specific case, that remedy remains available.

Where hosting is purchased, month-one hosting arrangements follow the package offer; ongoing hosting (month 2+) is charged at the then-current regional rate unless cancelled according to the hosting terms shown at purchase. Month-2 billing uses PayPal subscription where enabled, or annual bank/EFT invoice where published. PayFast recurring is not active unless a separate recurring adapter is implemented and shown at purchase.

Domain registration and renewal are separate from website build fees unless expressly included. Domain renewal reminders help, but you remain responsible for keeping renewal details current so the domain does not expire.

Delivery depends on payment clearing, a complete brief, content and asset supply, DNS/domain access where needed, and timely approvals. Third-party outages (registrars, hosting, PayPal, messaging platforms) can affect timing and are outside our sole control.

Where you pay the website package by EFT, ongoing hosting may be billed by annual EFT invoice to Ecomate (Pty) Ltd rather than a card subscription, as shown at purchase. PayFast or PayPal subscription hosting may remain available where offered.

Each package includes the number of revision rounds stated on the package page. A revision round is a bundled set of reasonable adjustments to the agreed design and content within the original scope, submitted together after a review milestone.

Material new pages, new functionality, re-briefs that change the agreed structure, or work outside the purchased page count are change requests and may require a new quote or a one-off update fee.

Unused revision rounds do not roll over after launch unless we agree otherwise in writing.

You may ask us to cancel before work has commenced; we will confirm whether any payment can be returned under the refund section above and applicable law.

Once work has commenced, cancellation does not automatically create a refund right for digital website build work already started or completed.

We may suspend a project if payment fails, chargebacks or disputes are opened, required materials are not supplied within a reasonable time, or we reasonably believe continuing would breach law or third-party rights. We will tell you if a project is suspended and what is needed to resume.

Domains registered in your name remain yours, subject to the registrar’s terms and paid renewals. If we assist with registration, we will aim to place the domain under your control at handover where that is the agreed arrangement.

Subject to full payment of the package fees, you receive a licence to use the finished website materials we create for your business on the delivered site. Pre-existing tools, frameworks, stock assets, fonts, and third-party components remain owned by their respective owners and are licensed to you only as those licences allow.

You retain ownership of content you supply. You grant us a licence to use that content to build, host, and support your site. You must not upload unlawful, infringing, or harmful material.

Orders may involve PayFast, PayPal (payments and, where relevant, subscriptions), hosting providers, domain registrars, analytics tools, and messaging platforms such as WhatsApp.

Those providers process data and provide services under their own terms. We are not responsible for outages, policy changes, or account actions taken by third parties outside our control.

Using PayFast, PayPal, WhatsApp, or similar tools means their privacy and service terms also apply to the data they process.

We do not guarantee search rankings, organic traffic volumes, lead counts, conversion rates, or revenue. Search and advertising results depend on competition, reviews, your market, ongoing content, technical changes by search engines, and factors outside our control.

Package copy that describes SEO foundations, internal links, or visibility best practice explains what we build — not a promised outcome.

If something goes wrong, email [email protected] with your order details and we will try to resolve the issue promptly.

For privacy complaints under POPIA, contact the Information Officer (A J Meakin) via [email protected] or [email protected]. You may also have rights to approach the Information Regulator where appropriate.

These terms are governed by the laws of the Republic of South Africa. Courts of South Africa have non-exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

We provide website packages with reasonable care and skill. We do not accept liability for loss of profits, loss of business, loss of data (except where we are legally required to), or indirect or consequential loss, to the extent permitted by law.

Our total liability for a package order is limited to the fees you paid for that order, except where liability cannot be limited under South African law (including for gross negligence or other non-excludable liability).

These terms are version 2026-07-22 and take effect on 22 July 2026 for South Africa customers.

You may save or print this page, or request a copy by emailing [email protected], so you can keep a record of the terms that applied when you ordered.

We may update these terms for future orders. The version linked at checkout when you pay is the version that applies to that order, unless a mandatory law requires otherwise.

These pages are operating terms drafts prepared for day-to-day website package sales. They are not a substitute for legal advice and do not create a solicitor–client or attorney–client relationship.

If you need advice on your specific situation, please consult a qualified lawyer in your jurisdiction.

Also see our privacy page, the ZA website packages, and the ZA services hub.