Privacy notice — South Africa

Sales in South Africa are processed for Ecomate (Pty) Ltd. Registration No. 2025/717501/07. For South African EFT orders, Ecomate (Pty) Ltd is the primary organisation responsible for related personal information.

Where you pay by PayPal, transaction processing is handled for Online Ads London Ltd. UK & Global Sales (Excluding South Africa) are processed for Online Ads London Ltd, c/o PEM, Salisbury House, Station Road, Cambridge.

POPIA Information Officer: A J Meakin. Contact: [email protected] or [email protected]. WhatsApp: +27 61 471 1102.

Online Ads London Ltd address: c/o PEM, Salisbury House, Station Road, Cambridge. No separate South African street address is published for Ecomate (Pty) Ltd at this time.

Contact and enquiry data from website forms, email to [email protected], and WhatsApp messages (name, business name, contact details, and message content).

Order and project data: package selected, brief answers, agent or campaign attribution codes if present, delivery notes, and support history.

Payment data: PayPal transaction identifiers and status when you pay by PayPal; EFT proofs of payment, payment references, and bank reconciliation records when you pay by EFT. We do not store full card numbers on our static website.

Website and technical data: hosting logs, security logs, domain-registration related details where we assist, and analytics data if analytics tools are enabled.

Customer content you supply for the build (copy, logos, photographs, team profiles), used to deliver your website.

To respond to enquiries, take and fulfil orders, reconcile payments, build and launch websites, provide hosting or support where purchased, attribute sales agents fairly, improve our services, and meet legal and accounting duties.

We process information because you request a service, because a contract is being formed or performed, because we have a legitimate interest in running and securing the business, or where a law requires it. Where consent is required (for example certain analytics or marketing), we will ask for it.

Essential cookies or similar storage may be used for basic site operation, security, and remembering preferences where needed.

Analytics cookies or similar tools, if used, help us understand aggregate traffic and improve the site. You can control cookies through your browser settings; blocking some cookies may affect site features.

There is no separate cookies page; this privacy notice covers cookie use for CSMBAC regional sites.

We use service providers such as PayPal, banks (for EFT reconciliation), hosting providers, domain registrars, analytics providers if enabled, and Meta/WhatsApp for messaging.

Some providers are located outside South Africa. When personal information is transferred internationally, we take reasonable steps appropriate to the context so that processing remains lawful under POPIA.

We do not sell your personal information.

We keep order, payment reconciliation, and project records for as long as needed to deliver the service, handle disputes, and meet tax and legal retention duties, then delete or anonymise when no longer required.

Enquiry messages that do not become orders are kept only as long as reasonably needed for follow-up and record-keeping.

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure.

Subject to POPIA, you may request access to your personal information, correction, deletion where appropriate, and information about how we process it.

Contact the Information Officer (A J Meakin) at [email protected] or [email protected]. If you are not satisfied, you may lodge a complaint with the Information Regulator (South Africa).

Privacy questions and rights requests: [email protected] or [email protected]. WhatsApp: +27 61 471 1102.

Please include enough detail for us to verify and respond to your request.

This privacy notice is version 2026-07-22, effective 22 July 2026, for South Africa.

We may update it when our practices or legal requirements change. The current version will be published on this page.

This privacy notice is an operating disclosure for CSMBAC website and order processes. It is not legal advice. For advice about your rights, consult a qualified professional.

Also see our terms page, the ZA website packages, and the ZA services hub.