Terms of service — United Kingdom

csmbac.com is a trading name used for website package sales.

UK & Global Sales (Excluding South Africa) are processed for Online Ads London Ltd, c/o PEM, Salisbury House, Station Road, Cambridge.

Supplier: Online Ads London Ltd, c/o PEM, Salisbury House, Station Road, Cambridge.

PayPal and Lloyds bank-transfer payments for UK orders are processed for Online Ads London Ltd.

Email: [email protected]. WhatsApp: +27 61 471 1102.

For privacy requests you may also use [email protected].

Each website package is sold for a stated page count and scope shown on the package page at the time of order. A “page” means a distinct content URL we build for your site (for example Home, Services, About, Contact, or an agreed content page), not every technical asset, redirect, or draft.

Unless separately confirmed in writing, packages cover website design and build within that scope, basic on-page SEO foundations, mobile-friendly layout, and agreed contact routes. Hosting after month 1, domain registration or renewal, one-off updates beyond included revision rounds, new email mailbox setup, advanced integrations, and paid advertising are not included unless the package page or a written confirmation says otherwise. Extra content or add-ons are available by request and quote.

Estimated delivery ranges on the package pages are guides only. They assume timely briefs, content, approvals, and access. Same-day launch is not guaranteed.

You must provide accurate business details, a usable brief, content you are entitled to use (text, logos, photos, and trade marks), and timely feedback during the project.

You are responsible for the truthfulness of claims about your business, regulatory compliance for your industry, and any licences needed to operate.

Delays in providing content, access, approvals, or payment instructions may extend delivery timelines. We may pause work until we have what we need to continue safely.

UK packages may be paid in the published order: PayPal, then bank transfer to Online Ads London Ltd where that option is shown. Bank-transfer orders are confirmed after funds clear and can be matched to your order.

Website packages are digital content / digital services. Fees are generally non-refundable once work has commenced.

Before payment you will be asked to give express consent for us to begin performance immediately and to acknowledge that you lose the Consumer Contracts Regulations 2013 right to cancel once work begins (digital-content / services exception), to the extent that exception applies.

Nothing in these terms excludes your mandatory statutory rights under UK consumer law.

Where hosting is purchased, month-one hosting arrangements follow the package offer; ongoing hosting (month 2+) is charged at the then-current regional rate unless cancelled according to the hosting terms shown at purchase. Month-2 billing uses PayPal subscription where enabled, or annual bank transfer invoice where published. PayFast recurring is not active unless a separate recurring adapter is implemented and shown at purchase.

Domain registration and renewal are separate from website build fees unless expressly included. Domain renewal reminders help, but you remain responsible for keeping renewal details current so the domain does not expire.

Delivery depends on payment clearing, a complete brief, content and asset supply, DNS/domain access where needed, and timely approvals. Third-party outages (registrars, hosting, PayPal, messaging platforms) can affect timing and are outside our sole control.

Each package includes the number of revision rounds stated on the package page. A revision round is a bundled set of reasonable adjustments to the agreed design and content within the original scope, submitted together after a review milestone.

Material new pages, new functionality, re-briefs that change the agreed structure, or work outside the purchased page count are change requests and may require a new quote or a one-off update fee.

Unused revision rounds do not roll over after launch unless we agree otherwise in writing.

You may ask us to cancel before work has commenced; we will confirm whether any payment can be returned under the refund section above and applicable law.

Once work has commenced, cancellation does not automatically create a refund right for digital website build work already started or completed.

We may suspend a project if payment fails, chargebacks or disputes are opened, required materials are not supplied within a reasonable time, or we reasonably believe continuing would breach law or third-party rights. We will tell you if a project is suspended and what is needed to resume.

Domains registered in your name remain yours, subject to the registrar’s terms and paid renewals. If we assist with registration, we will aim to place the domain under your control at handover where that is the agreed arrangement.

Subject to full payment of the package fees, you receive a licence to use the finished website materials we create for your business on the delivered site. Pre-existing tools, frameworks, stock assets, fonts, and third-party components remain owned by their respective owners and are licensed to you only as those licences allow.

You retain ownership of content you supply. You grant us a licence to use that content to build, host, and support your site. You must not upload unlawful, infringing, or harmful material.

Orders may involve PayPal (payments and, where relevant, subscriptions), hosting providers, domain registrars, analytics tools, and messaging platforms such as WhatsApp.

Those providers process data and provide services under their own terms. We are not responsible for outages, policy changes, or account actions taken by third parties outside our control.

Using PayPal, WhatsApp, or similar tools means their privacy and service terms also apply to the data they process.

We do not guarantee search rankings, organic traffic volumes, lead counts, conversion rates, or revenue. Search and advertising results depend on competition, reviews, your market, ongoing content, technical changes by search engines, and factors outside our control.

Package copy that describes SEO foundations, internal links, or visibility best practice explains what we build — not a promised outcome.

Email [email protected] with your order details and we will try to resolve complaints promptly.

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

We provide website packages with reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

Subject to that, we are not liable for loss of profits, loss of business, or indirect or consequential loss, and our total liability for a package order is limited to the fees you paid for that order.

These terms are version 2026-07-22 and take effect on 22 July 2026 for the United Kingdom customers.

You may save or print this page, or request a copy by emailing [email protected], so you can keep a record of the terms that applied when you ordered.

We may update these terms for future orders. The version linked at checkout when you pay is the version that applies to that order, unless a mandatory law requires otherwise.

These pages are operating terms drafts prepared for day-to-day website package sales. They are not a substitute for legal advice and do not create a solicitor–client or attorney–client relationship.

If you need advice on your specific situation, please consult a qualified lawyer in your jurisdiction.

Also see our privacy page, the UK website packages, and the UK services hub.